Terms and Conditions

Terms and Conditions

Effective Date: July 08, 2025

Welcome to FlowerHill Facility Services, LLC (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website, services, communications, and all interactions with our business, whether online, by phone, or in person.

By accessing or using our website or services, you agree to these Terms. If you do not agree, please do not use our services.

1. Services Provided

We offer professional facility services including but not limited to cleaning, maintenance, and related tasks. All services are provided as described at the time of booking or agreement.


  • We reserve the right to refuse service at our discretion.
  • Service scope, frequency, and pricing will be agreed upon before commencement.

2. Booking and Cancellation


  • Bookings must be made via our website, phone, or approved channels.
  • Cancellations or rescheduling must be done at least 24 hours in advance.
  • Late cancellations may incur a cancellation fee as outlined during booking.

3. Pricing and Payments

  • All prices are listed in USD unless otherwise stated.
  • Full payment is due at the time of service or as agreed in your invoice.
  • We accept credit cards, debit cards, and other methods offered via our payment processor.

Late payments may result in additional fees or suspension of service.

4. Liability and Damages

While we take every precaution, we are not responsible for:


  • Pre-existing damages to property.
  • Items not disclosed as fragile or of high value.
  • Damage due to faulty fixtures, appliances, or structural defects.


Claims must be reported within 48 hours of service completion. Verified damages will be handled in accordance with our insurance policy, if applicable.

5. User Responsibilities


You agree to:


  • Provide accurate information during booking.
  • Ensure safe and reasonable working conditions at the service location.
  • Keep pets secure during visits, if applicable.

6. SMS Terms and Conditions


By opting into SMS from a web form or other medium, you agree to receive messages from FlowerHill Facility Services, LLC. This includes SMS messages for conversation (external or between employees).

  1. SMS Consent Communication: The information obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
  2. Types of SMS Communications: If you have consented to receive text messages from FlowerHill Facility Services, LLC, you may receive messages related (but not limited) to the following: Appointment/Walk-Through reminders, Follow-up messages, Billing inquiries, Supply Requests and Tag Work Notifications, or Promotions or offers (if applicable)
  3. Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to five SMS messages per week related to your walk through/appointment or supply requests.
  4. Potential Fees for SMS Messaging: Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
  5. Opt-In Method: You may opt in to receive SMS messages from FlowerHill Facility Services, LLC in the following ways: Verbally, during a conversation, by submitting an online form, or by filling out a paper form
  6. Opt-Out Method: You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
  7. Help: If you are experiencing any issues, you can reply with the keyword "HELP". Or, you can get help directly from us at info@flowerhillfs.com. If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
  8. Standard Messaging Disclosures:
  • Message and data rates may apply.
  • You can opt out at any time by texting "STOP."
  • For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
  • Message frequency may vary

For more information on how your data is used, please refer to our Privacy Policy.

7. Privacy Policy


Our Privacy Policy outlines how we collect, use, and protect your information. By using our services, you agree to its terms.

8. Modifications to Terms


We reserve the right to update or modify these Terms at any time. Updates will be posted on this page with a new effective date.

Continued use of our services after such updates constitutes acceptance of the new Terms.

9. Termination


We may suspend or terminate services or access to our website if you breach these Terms or engage in inappropriate or unlawful behavior.

10. Governing Law


These Terms are governed by and construed in accordance with the laws of the state of [Insert your state], without regard to its conflict of law principles.

11. Contact Us


For questions about these Terms, you may contact us at:

FlowerHill Facility Services, LLC

Email: info@flowerhillfs.com

Phone: 682-418-4793

Website: https://www.flowerhillfs.com

CLEANING INDUSTRY STANDARDS & CERTIFICATIONS